We're so sorry to hear this happened. We do our best to ensure the oils are packaged securely to avoid damage, however, a glass dropper could sometimes get damaged during transit.
Please write to firstname.lastname@example.org and we'll help you out. You can also get a new, inexpensive dropper for your oil yourself in drugstores or pharmacies such as Walgreens, CVS, or Priceline.
If your dropper wasn't broken or damaged when it arrived, but it simply doesn't seem to work, please read this: The dropper for my oil doesn't work.